Mumbai : The Telecom Regulatory Authority of India (Trai) has asked all Telecom Service Providers to submit Quality of Service (QoS) reports for each State and UT.

Trai  published the "Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations (7 of 2009)" on March 20, 2009, as amended from time to time.

“Direction under section 13, read with sub-clauses (i) and (v) of clause (b) of sub-section (1) of section 11, of the Telecom Regulatory Authority of India Act, 1997 (24 of 1997), and regulation 9 of the Standards of Quality of Service of Basic Telephone Service (Wireline) and Cellular Mobile Telephone Service Regulations, 2009 (7 of 2009) dated the 20th March, 2009, to submit compliance reports of benchmarks of Quality of Service parameters for each State and Union Territory” said the Trai  document

Telecom Service Providers (TSPs) are currently submitting QoS performance reports based on License Service Area (LSA).

The Authority has determined that the submission of a report for QoS parameters by State and Union Territory is required for an accurate analysis of the QoS provided by TSPs.

“the Authority has observed that submission of State and Union Territory-wise data for Quality of Service parameters to the Authority is an essential requirement for optimum analysis of quality of service provided in various States and Union Territories,” said Trai

Here are directions

TSPs have been directed to submit quarterly reports on the QoS parameters specified in Regulation 3 for Basic (wireline) Services and 'Network Service Quality Parameters' of Regulation 5 for Cellular Mobile Telephone Services, beginning with the quarter ending 31 March 2023.

Data shall be submitted in electronic form in Microsoft Excel format, duly signed by the authorized signatory of the service provider, within forty five (45) days from the end of each quarter for Basic Telephone Service (Wireline) in the format specified in Annexure-I to this Direction and within twenty one (21) days from the end of each quarter for Cellular Mobile Telephone Service in the format specified at Annexure-II to this Direction.

LSA-wise data as currently being submitted through various PMRs shall continue to be submitted as per scheduled defined.

This will also assist respective State/UT Governments in assisting service providers in improving QoS in the State/ UT  as needed.