MUMBAI: Panviva has chosen Verizon Terremark’s private cloud to transition its flagship enterprise solution, Support Point. The decision has helped facilitate an important strategic direction for the company’s chief information officer - transforming Support Point into a SaaS-ready solution that easily scales to Panviva’s growing global customer base.

As a result, Panviva will now deliver Support Point to customers 90 per cent faster than before, enabling the company to offer its services at a more competitive price point and also frees up employees to focus on the customer experience, rather than the delivery process. 

Support Point offers real-time guided navigation to improve efficiency and accuracy in modern contact center and customer service environments, as well as highly regulated or complex work environments. Support Point guides leading organisations through complex policies and systems, and helps them to outperform their competitors and reduce operating costs, while maximising the end-customer experience. 

“We have over 200,000 users in 37 countries who count on us to deliver a product that adds genuine value to their service levels and operations,” said Panviva’s chief information officer Ben Cordeiro. “This requires us to be relentless in seeking out new technologies and innovations that will become that next differentiator, the thing that carves out another 10 per cent from end-customer wait times or adds another way to simplify compliance for end users. Most importantly however, all this needs to happen seamlessly. “In Verizon, we have found a partner that is not only helping us make a measurable difference to our service delivery, but has also provided us with a secure and globally scalable platform that is coupled with the transformation of our product and international expansion of our business,” said Cordeiro.