Mumbai: New Relic, the Intelligent Observability Platform, has announced the appointment of Charlie Thompson as Senior Vice President and Managing Director of EMEA. In this role, Thompson will spearhead market expansion and sales growth across Europe, the Middle East, and Africa. He will work closely with enterprises to harness New Relic’s innovative platform for driving reliability, fostering innovation, and delivering superior customer experiences.
Thompson brings nearly two decades of expertise in global sales leadership, having previously served as senior vice president of EMEA and LATAM at Appian. During his tenure, he achieved significant market growth, expanding enterprise and partner networks while securing major customer wins. He has also held key roles at Pegasystems, Detica, and Fujitsu, where he demonstrated a knack for building high-performing teams and fostering collaboration.
Before transitioning into the tech industry, Thompson served for 16 years in the British Army, retiring as a Major after completing multiple international deployments.
Commenting on the appointment, New Relic CEO, Ashan Willy said, “Charlie brings extensive expertise in international markets, global sales, channels, enterprises, and working across a wide variety of industries. He has a proven track record of success in growing sales and winning in highly competitive markets. His focus and understanding of driving customer value will be essential for us as we fulfil our mission of bringing the New Relic Intelligent Observability Platform to every enterprise across the globe.”
Under Thompson’s leadership, New Relic aims to further solidify its position as a leader in observability. Recent advancements include a collaboration with NVIDIA for AI monitoring of NVIDIA NIM applications, the industry’s first integrated, AI-strengthened digital experience monitoring (DEM) solution, and the launch of New Relic Pathpoint. These innovations empower businesses to optimise digital performance and reliability at scale.
Thompson expressed enthusiasm about his new role: “New Relic is leading the market with its AI-strengthened platform, the industry’s only true consumption-based pricing model, and its team. The company continues to innovate and provide unmatched customer value. I look forward to working closely with the team to help leading global companies eliminate interruptions in digital experiences with New Relic.”
With Thompson at the helm of its EMEA operations, New Relic is poised to accelerate growth, strengthen partnerships, and deliver unparalleled observability solutions to enterprises across the region.
