Mumbai: UST launched its 'UST Retail GenAI Platform' at the London Innovation Lab. The platform, designed to revolutionise retail operations with generative AI-driven solutions, was inaugurated by Walgreens Boots Alliance, SVP & international CIO, Steve Rempel. Rempel shared insights on critical success factors for GenAI adoption, emphasising the importance of understanding the trust cycle when planning investments. Before the inauguration, UST’s CEO Krishna Sudheendra highlighted UST’s efforts in driving generative AI adoption, including the company’s initiative to train 25,000 employees in GenAI.

The platform, developed in-house by UST’s technology and industry experts, combines established business models with cutting-edge GenAI capabilities, including search, summarisation, automation, and creation. It allows retailers to pilot AI-driven solutions, test outcomes, and accelerate innovation, ultimately optimising retail operations.

"At UST, we've partnered with six of the world's top ten retailers, transforming their businesses. While AI is already transforming retail operations, we still need to unlock its full potential. The UST Retail GenAI Platform offers a structured approach for exploring generative AI scenarios, marking a significant milestone in our mission to revolutionize retail operations through the power of generative AI. This is aligned to our focus on building platforms that can help scale the adoption of GenAI-led ways of working,” said Krishna Sudheendra.

UST’s recent survey underscored the importance of digital transformation, citing resilience, profitability, and sustainability as key outcomes of technological advancements. The UST AlphaAI platform further consolidates AI offerings to enhance business agility and streamline operations.