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Hinduja TMT Ltd, (HTMT), the holding company in India for the group‘s information technology, media and telecommunications assets, has bagged a further order for its call center business.
The order involves handling billing related calls for a large telecom client based in the US and is to be initiated with 200 Customer Service Representatives (CSRs) with immediate effect, a company release states. The capacity would be scaled up to 600 CSRs by June. HTMT is already handling in-bound marketing calls for the same customer.
HTMT‘s customer is a $ 2 billion telecom company and is an integrated communication provider of telecommunication products and services across US and Europe. Queried as to why the name of the company was not mentioned, an HTMT representative said it was because there was a confidentiality clause built into the agreement.
